Delivery & returns
Your delivery experience is important to us, which is why we use Parcel force for all our international and UK deliveries. Our tip? Download the Parcel force apps for the most up to the minute information on your delivery.
Parcel force app
Parcel force website
As you may be aware, certain provisions of the Offensive Weapons Act 2019 (OWA) have now come into force. One of the main outcomes of the OWA is to prohibit the online sale and then delivery of blades to people under 18 years of age. Under the OWA, both a seller who sells certain bladed items remotely and the courier company delivering such blades will, in certain circumstances, be criminally liable if those bladed items are delivered into the hands of an individual who is under 18 years old. Full details about the new legislation can be found here. Knives for chefs Ltd is based in the UK and is governed by UK law. Under UK law it is illegal to sell any knife to anyone under the age of 18. When you buy a knife through this website, you are making a legal declaration that you are 18 years of age or more and you will be requested to provide this information at check out. If you are under 18, DO NOT BUY A KNIFE FROM THIS WEBSITE, even if it is as a gift for someone else. You will be required to prove that you are 18 or over when you take delivery of the knife.
In response to this new legislation, and to help our customers to continue to purchase professional chefs knives online we are working with both our delivery companies to launching a new bespoke Age Verification service. This will include a number of features designed to help ensure these bladed items will be delivered into the hands of someone who is 18 or over. All products requiring Age Verification will be clearly identified at the time of despatch we will adopt the Challenge 25 approach to conduct age Verification checks whenever we deliver such items and we will always check ID (passport or driving licence) for anyone who we feel is under 25 years of age. Please note that from the 1st November 2019 we will be banning the sending of blades across the UK network, unless the age verification service is used.
How to order
UK customers - We accept all cards, PayPal® and bank transfer, upon request we can provide a quotation and our bank details to make the transfer
International Customers - PayPal® or bank transfer in UK currency, upon request we can provide a quotation for your order with attached information on bank details to make payment BIC and SWIFT.
All UK mainland orders purchased before 12 pm will be dispatched the same day for next day delivery, provided items are in stock. However, due to current delays beyond our control, some orders may take up to 48 hours. If the product is out of stock please contact us for an estimated delivery date. Current lead times for out of stock items are generally between 3-14 working days.
Delivery times vary depending on delivery country and for countries which are subject to custom charges, delivery does take longer. If you want to get an idea of how long a delivery may take to where you live, contact us and we can provide you with a guide. If you live outside of the EU, we also require you to contact us before purchasing so that we can give you an estimate for the specific delivery charges.
International customers may order online with all cards, PayPal® and bank transfer accepted. Due to the verification purposes for the international credit cards, you will be contacted to provide more details before we can proceed with the order. Under rare circumstances we can only accept wire transfers for payments and will be contacted to provide more details before we can proceed with the order. Customers are responsible for any duty fees that may apply during customs. For all orders outside of the EU and for larger EU orders which exceed the weight limit for the standard delivery charge, contact us and a customer service representative will help calculate the shipping cost before purchasing.
When ordering from knives for chefs LTD you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Knives for chefs LTD has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information. When you press “Proceed to Checkout” to place your order, this assumes you have accepted the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance. If you have not been able to complete this statement of the aforementioned and the package is subsequently returned to Knives for chefs LTD you will be responsible for the return shipping charge. The order balance (excluding any shipping fees) will then be refunded back to you.
Prices shown on this website include VAT at 20%. For customers within the UK and EU, VAT will be charged at 20% on goods and shipping. For customers outside the EU, VAT is not charged and your order total will be reduced appropriately on the checkout page, prior to payment being taken. However, there may additional VAT, customs charges or import duties to pay on entry of the goods into your country. This varies by country and is payable by the customer. VAT invoices are normally provided and are also available on request. Knives for chefs Ltd. is a UK business and is VAT registered (VAT no. 105608831).
NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances.
Breakage or discrepancies
If there are any problems with your order, please notify us within 48 hours of receipt of shipment. Knives for chefs LTD cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for 30 days for future inspection by carrier. Please take photo(s) of all damaged goods for Knives for chefs LTD, Inc to honour your claim.
Returns, refunds & exchanges
Placing an order indicates your acceptance of our return policy listed below:
- Items can only be returned or exchanged if it is in its original packaging and condition within 14 days to receive a refund or exchange.
- No exchanges or returns will be accepted without an attached invoice from the original sale.
- For online returns/exchanges please contact our Customer Service representatives at 02087690784 to obtain a Return Authorisation.
- Items returned without a authorisation and/or after the 14 day return period will incur a 20% or more restocking fee.
- If upon return, items are found to be damaged, they will not be accepted or credited.
- Please send all items for return through Parcel force with insurance and tracking number.
- Placing an order indicates your acceptance of our return policy.
- Knives sharpened at customer's request, left hand converted, engraved, used or special custom ordered are not eligible for return or exchange.
- Import orders, special orders and clearance items are not eligible for return or exchange.
- Knives for chefs LTD does not accept returns, exchanges or refunds of saya covers. All sales of saya are final.
- Customer is responsible for return shipping charges. Please pack with care upon returning.
Knives for chefs
89A Hopton road
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